Elasticsearch, Logstash, and Kibana enjoy the good thing about having lively and valuable communities. You've got our assurance of higher-quality support and one source of reality being an Elasticsearch Assistance client, even so the Elastic community will also be a useful source for you personally whenever you require it.

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If you are utilizing a distribution list as your registered e mail, You may as well sign-up a second e-mail handle with us. Just open a scenario to let's know the name and e-mail deal with you prefer to to get added.

With the Elasticsearch Service Console: Go to the Support web page or find the support icon, that looks like a existence preserver, on any site in the console. Make contact with us by electronic mail: [email protected]

Get in Touch Why Instaclustr Unmatched expertise Our support group has comprehensive expertise in Elasticsearch’s technical specifics and operational nuances. Our managed assistance pedigree and wide consumer base makes sure that we contain the expertise to fit any purchaser environment. It’s what we do everyday Each day, we deliver mission significant, superior overall performance, and generally-on data alternatives for our customers. Our firm is focused on the operational performance of Elasticsearch and complementary open up source info layer technologies. Devoted group Elasticsearch support group is manufactured up of devoted engineers and Elasticsearch gurus with extensive operational practical experience. We have now the ability to aid maintain your clusters running effectively and successfully under numerous circumstances and use cases Unmatched experience Our support team has comprehensive expertise in Elasticsearch’s specialized information and operational nuances.

Should you be on an Elasticsearch Provider Common membership and you simply have an interest in going to Gold or Platinum support, please Speak to us. We also propose that you go through our best tactics guideline for receiving the most out of the support knowledge:

We can offer support no matter whether your setting is on-prem or inside the cloud. Get in touch with our team to discuss your specific infrastructure and prerequisites, which include SLAs and security desires.

For those who have any technical thoughts that are not for our Support workforce, hop on our Elastic Neighborhood community forums and get solutions from your authorities while in the community, like people from Elastic.

For customers without the need of an active membership, take a look at the Elastic community community forums and obtain answers in the gurus in the Neighborhood, together with men and women from Elastic.

If you just signed up for the demo, you do not get usage of the Support Portal until eventually you subscribe. Instead, you may request assistance utilizing the other methods comprehensive With this doc.

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By electronic mail: [email protected]. When you Speak to us by e-mail, please use the e-mail tackle which you registered with, to ensure that we may help you a lot more rapidly. If you are employing a distribution record as your registered e-mail, You may also sign up a second electronic mail tackle with us.

These subscription concentrations give assured reaction instances for support challenges, better support protection hours, and support contacts at Elastic. In addition it features support for the way-to and growth questions. The precise support coverage will depend on your subscription amount.

Our support webpages have been furnished in Elasticsearch support English, to translate to your required language You should use the crafted-in translate perform in Chrome or Firefox.

Support is furnished by e-mail or from the Elastic Support Portal. The primary concentration of support is to ensure your Elasticsearch Provider deployment reveals a environmentally friendly status and is on the market. There is no assured Original or ongoing response time, but we do try to have interaction on every concern in just three organization times.

To learn more, Examine High quality Support Expert services Policy. If you are on an ordinary subscription, and you also have an interest in upgrading your support amount, be sure to Get in touch with us. We also advise that you read through our greatest practices tutorial for getting the most out of one's support knowledge:

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As an Elasticsearch Support consumer, you'll receive an email with instructions how to log in for the Support Portal, where you can track both current and archived cases.

Just open up a circumstance to let's know the identify and e mail deal with you want to become added. When opening a circumstance, Here are a few stuff you can do to obtain assist faster: